TERMS & CONDITIONS
Please note, that because of the natural nature of our Virgin Indian Remy hair, there will be variations of texture and color between bundles.
Each bundle of hair comes from an individual person and is completely natural from end to end, therefore we can make no guarantees on color and texture. We will, however, make every effort to match your order to meet your desired requirements. The color of our natural Virgin Indian Remy Hair will range from #1b (natural off-black / dark brown) to a #2 (Dark Brown). If you have a specific request for virgin hair in a lighter color, please note this in the comments box on the order page and we will do our best to accommodate your request, specific color selection requests are not guaranteed.
Our products are 100% guaranteed. Due to the pure nature of our natural human hair products, most product concerns can be resolved with a simple care and maintenance routine. Even a simple wash and condition can often remedy tangling problems that may occur from general use.
All of our products are human hair and must be properly cared for. Please remember, our hair is very different from beauty supply store hair. Keeping the hair healthy and moisturized is of key importance.
​
​
​
RETURN POLICY
—
Love Big Hair Wigs takes pride in on our customer service and high rate of customer satisfaction. We offer a unique and flexible return policy with no restocking fee within 14 days of purchase on all products. We thoroughly inspect all hair before shipment before leaving the factory in India, and double checked before sent to you in order to ensure consistency and quality. If for some reason you are not satisfied with your order or purchase, we do offer the flexibility of a full refund, not including applicable shipping costs.
Very Important: Before using your new hair extensions, please inspect the product thoroughly to ensure the correct length, color, texture, and quality are as desired. We encourage you to thoroughly inspect and examine the hair without cutting the zip ties or opening the bundles to ensure satisfaction with the product. Treating the hair with quality products is essential prior to and after installation. Get a second opinion from your stylist if you are unsure or have doubts.
Once the hair is used we are limited on what we can do to help you if a problem arises.
If you would like to return your product, you must request return within 14 days of receipt of merchandise, email "service@lovebighairwigs.com", or call customer service at (702) 355-4163
Our return policy for a full refund must meet the criteria below:
-
Requests must be made within 14 days of receipt of your order.
-
We only accept returns on hair products that have not been installed, colored, cut, or altered in any way.
Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are voided.
​
-
The hair must remain in the bundle and not be untied at the top.
-
The hair must be in its original packaging and tagged.
-
Returned packages must include a copy of the original invoice.
-
Merchandise must be physically received before a return can be granted. Please allow 72 hours upon receipt.
-
The product must be sent back at your expense. We recommend you use a shipping provider with a signature confirmation service, and/or insurance to protect your package.
-
Please do not send unauthorized returns. Merchandise sent to us without contacting us cannot be tracked and may be lost. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.
​
​
​
EXCHANGES
—
We do offer exchanges if the returned product meets our requirements:
-
Exchange requests must be made within 14 days of receipt of your order.
-
We will not accept exchanges of products that have been altered or used in any way. This includes hair that has been cut, processed, colored, or untied at the top of the bundle.
-
Shipping and Handling costs will be at the customer's expense.
-
We offer one exchange per original order.
-
Refunds and Exchanges must be created within 14 days of the original order. Refunds or Exchanges will not be permitted after 14 days. Please allow 6 business days for your return to be processed.
​
​
PRODUCT GUARANTEE
—
In the rare occurrence of a problem with a product that cannot be resolved through routine maintenance, we want to take every effort to resolve your situation. Refunds are not permitted, but we will take every effort to address any quality issues. The steps to determine if there is a genuine problem, and how to resolve it, are as follows:
​
-
Within 30 days of receiving your order
-
You must contact a customer care representative at (702) 355-4163
-
Depending on the situation, we will ask you to send photos of your problem
-
Since most problems can be resolved with a maintenance regimen, we may offer suggestions as to what products may help resolve your problem.
-
If the problem cannot be resolved through maintenance, the hair must be sent back to us and received before we can take further action. We handle each situation on a case by case basis, the end result of a verified product inspection is replacement.
In order for us to determine if your purchase warrants replacement, the entire purchased amount of hair must be completely removed and mailed back to our corporate office in Las Vegas, NV All costs for hair removal and malling the product back to Love Big Hair Wigs will be covered at the expense of the customer. Love Big Hair Wigs will thoroughly inspect the product, upon verification of the problem we will bear the cost to send out a product replacement. If no problem with the product is evident, we send the item(s) in question back to the customer without an exchange of product.